Visual C++ runtime error when installing Acrobat XI or Acrobat on Windows

On 64-bit systems, the Acrobat XI or Acrobat installer tries to install the Microsoft Visual C++ (x64) runtime if it doesn’t find it on the system. If the installation of this runtime fails, the following warning message appears in the installation complete screen:

Acrobat XI: “Warning! Installation of Microsoft Visual C++ 2010 SP1 (x64) runtime failed due to error <code>. Without it, some application functionality doesn’t work. For details…“

Acrobat: “Warning! Installation of Microsoft Visual C++ 2013(x64) runtime failed due to error <code>. Without it, some application functionality doesn’t work. For details…“

If the Microsoft Visual C++ (x64) runtime is not available or installed, the following problems occur:

  • The Acrobat PDF Creation add-on for Microsoft Office 64-bit applications (such as Word, Excel, PowerPoint, and Outlook) does not appear.
  • Acrobat cannot send emails or resolve addresses via 64-bit Microsoft Outlook.